FAQs

Release Cleaner is a versatile, biodegradable, non-toxic cleaning solution designed to remove a wide range of organic soils. It is effective on various surfaces, both indoors and outdoors, making it ideal for use in homes, aircraft, RVs, boats, cars, and more.

Release is the ready-to-use dilution of Release Ultra Concentrate. They are the same product but Release Ultra is the concentrated version and Release is the ready-to-use version.

Use 1:20 on heavy soils or tasks with a lot to clean up like carbon soot, grease, oil, dirt, bugs, dust, mold and more.

Use 1:40 on moderate soils for general cleaning. Clean soils like moderate dirt, dust, grime and more.

Use 1:60 on light soils for cleaning dirt, dust.

Use 1:100 on surfaces like glass, plexiglass, stainless steel, aluminum or any shiny or reflective surface.

See the video How to dilute Release on our YouTube page.You can also find the dilution chart on the product label or product page on our website.

Release Cleaner is safe to use on virtually all surfaces, including glass, painted surfaces, metal, plastic, vinyl, leather, upholstery, countertops, and more. It is designed to be non-abrasive and will not damage delicate surfaces. This is because of Release's associative technology.

Yes, Release Cleaner is biodegradable, non-toxic, and free from harmful chemicals like phosphates and ammonia. It is safe to use around children and pets, making it a great choice for families.

Unlike solvent-based cleaners that penetrate surfaces to remove soil, Release Cleaner works by associating with the soil on its level. This makes it safer for use on a variety of surfaces and reduces the risk of damage.

No, Release Cleaner is fragrance-free. This makes it ideal for use in areas where strong scents may be undesirable or for individuals who are sensitive to fragrances.

Yes, Release Ultra Concentrate can be diluted for various cleaning tasks. Follow the dilution ratios provided on the label for the best results.

Yes, Release is biodegradable, non-toxic, and contains no phosphates or harmful chemicals which makes it eco-friendly and a sustainable choice for cleaning needs.

No, Release will not hurt your hands or skin. It's recommended that you use gloves when cleaning with Release for extended periods of time. This is because Release is a degreaser and will associate with the oils in your skin and may dry your skin out. Utilize lotion to combat dry skin.

Yes, Release is completely safe to use on ceramic coatings at any dilution, even straight Release Ultra Concentrate. It will not associate with or remove your ceramic coating because it is a hardened inorganic surface.

Yes, Release will remove petroleum-based waxes and waxes that are based on organic materials such as carnauba wax from the surface.

Release is made with a new innovative cleaning technology that allows it to associate with all organic soils, so it can release and remove dirt, grease, and oils from all surfaces without any damage to the surface.

Associative Cleaning Technology is a unique approach to cleaning that utilizes specially formulated surfactants and degreasers to penetrate and release soils and stains from multiple surfaces. This technology is safe for use on all types of surfaces, including delicate or sensitive ones. Our all-in-one cleaning solution, Release®, uses this technology to provide an all-surface cleaning solution that is easily wiped off and does not leave behind any residue or odor.

Foam sprayers generate wet or dry foam as the application method whereas a multi-sprayer applies the liquid in the canister directly to the surface. Multi sprayers also have the ability to mist liquid unlike foam sprayers.

The difference between the Foam Pro 2 and the Foam Pro 2+ is the ability to hook up an air source such as an air compressor to the unit. The Foam Pro 2+ has the ability to use air supplied by an air compressor to keep the canister pressurized. The Foam Pro 2 does not have that capability and requires manual pressurization through the hand pump.

These tips control the amount of air that is let into the mixture of Release to create a dry foam, intermediate foam, and wet foam. There is a third tip that is already installed in your sprayer. Unscrew the black handle and top portion of the sprayer from the translucent container and view the bottom. The green tip creates a dry foam and is what we recommend for Release. The gray tip is an intermediate foam, and the orange tip is for wet foam.

Fill 2 oz of Release Ultra Concentrate into your 50-ounce sprayer and add roughly 40 ounces of filtered water such as distilled, RO, and deionized water to the mixture. By filling only 42 total ounces of liquid this leaves room for the air pressure needed to dispense Release.

Yes, we have multiple videos on our YouTube channel that cover in-depth setup and use of the Multi Pro 2 and Foam Pro 2/2+. We're also happy to help with any questions, reach out to our friendly customer support team at 920-339-5775 or by emailing info@syquestusa.com.

Yes, we offer a satisfaction guarantee. If you are not completely satisfied with Release, we will issue a full refund. Our support team is here to help with product questions and cleaning scenarios, don't hesitate to reach out!

To place an order, browse our products, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order. Having trouble placing an order? We can also take orders over the phone by calling 920-339-5775 during business hours.

To apply a discount code, you must be on the checkout screen. Enter the code in the designated field at checkout and click “Apply.” The discount will be reflected in your order total.

If you need to change or cancel your order, please contact our customer service team as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.

We accept major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Amazon Pay, and Google Pay. All transactions are processed securely to ensure your information is protected.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper—however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

Yes, we use industry-standard security measures to protect your personal information. Our website is SSL certified, ensuring that all data transmitted between your browser and our servers is encrypted.

You can reach our customer service team via email at info@syquestusa.com or by calling (920) 339-5775. Our team is available Monday to Thursday, 8 AM to 4:30 PM CST and Friday 8 AM to 3:30 PM CST.

Yes, we offer wholesale pricing for retailers. Please contact our sales team at sales@syquestusa.com for more information and to discuss your specific needs.

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or a refund, depending on your preference.

Yes, items added to your cart will remain there for later purchase, provided you are logged into your account. If you are not logged in, items may be removed from your cart after a certain period.

Yes, we offer free ground shipping on orders over $100 shipping to the United States lower 48.

We utilize a variety of shipping carriers for both ground and air freight to ensure your order reaches you as quickly and efficiently as possible. For domestic shipping within the United States, we primarily use USPS (United States Postal Service) and UPS (United Parcel Service). For international shipping, we primarily use UPS, FedEx, and DHL.

After your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier’s website to track the status of your shipment. Our customer service team can also provide updates by calling 920-339-5775 or emailing info@syquestusa.com.

If your package is delayed or lost, please contact our customer service team. We will work with the shipping carrier to resolve the issue and ensure you receive your order as quickly as possible.

Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days. Expedited shipping options are available for faster delivery.

Yes, we offer international shipping to select countries. Shipping rates and delivery times will vary based on the destination. Please contact our customer support team for more information on international orders.

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or a refund, depending on your preference.