Shipping & Returns
Welcome to our Shipping & Returns page. Here, you will find information about our shipping and return policies. If you have any questions that are not answered on this page, please do not hesitate to contact us. We value our customers and want to make sure your experience with SyQuest is as positive as possible.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper—however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that some products cannot be shipped internationally due to restrictions. If your country or region doesn’t appear to be available when you order, contact us and we will authorize a shipping option for you.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any item can be requested at any time. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Safety Data Sheets
SDS information for any given product can be found in the “Description” section on that product’s page.